Safety and Security

Privacy Policy

Read the Valley Bank of Nevada Privacy Policy

Debit and Credit Cards

In an effort to protect our customers from recent retail security breaches and potential fraudulent transaction, we have blocked select countries from processing Visa Debit and Credit Card transactions.

 Should you plan to travel outside of the United States and wish to use your Valley Bank Visa Debit Card or Credit Card, please call us in advance:
Debit Card: 702-259-2658
Credit Card: 800-953-7392

 To report a card as lost or stolen, please call us at:
Debit Card: 833-311-0071
Credit Card: 800-558-3424

 For card fraud or disputed transactions:
Debit Card: 833-311-0072
Credit Card: Please call the Card Member Service number on the back of your card.

Staying Safe Online and Preventing Identity Theft

Protect Yourself Against Phishing

Phishing usually comes in the form of fraudulent emails that appear to come from legitimate sources. Pay attention to the sender’s email address to make sure the domain source in the email matches the business (i.e. from valleybanknv.com for example, and not Gmail, Hotmail, Yahoo etc.). Phishing emails ask customers to verify personal information or may link to counterfeit websites that appear legitimate. You can hover your mouse over a link to determine where the link is directed without actually clicking on it.

Watch for Emails That

  • Urge you to act quickly because your account may be suspended or closed, or ask you to update your personal information.
  • Don’t address you by name, but use a more generic greeting like “Dear Valued Customer”.
  • Ask for account numbers, passwords, access ID, or other personal information.

Valley Bank of Nevada will NEVER request sensitive personal or account information such as account numbers, access IDs, passwords, or social security number via email.

Preventing Wire Transfer Scams

U.S. consumers lose millions of dollars each year to fraudulent wire transfer scams. Check out the Wire Scams document to learn how to safeguard your account and prevent yourself from becoming a victim of a wire transfer scam.

Tips for safeguarding your information from the American Bankers Association:

  • Don’t give your Social Security number or other personal credit information about yourself to anyone who calls you.
  • Shred receipts, bank statements and unused credit card offers before throwing them in the trash. 
  • Keep an eye out for any missing mail (bank or credit card statements, utility bills, etc.). 
  • Don’t mail bills from an unlocked personal mailbox with the flag up. 
  • Review your bank and credit card accounts regularly for any unauthorized charges. 
  • Order copies of your credit report once a year to ensure accuracy. 
  • Do business with companies you know are reputable; particularly online. 
  • Don’t open email from unknown sources. 
  • Use virus detection software. 
  • Protect your PINs and passwords (don’t carry them in your wallet). Select passwords that are at least 8 characters long and utilize a combination of upper and lower case letters, numbers, and special characters. Change passwords periodically. 
  • Report any suspected fraud to your bank and the fraud units of the three credit reporting agencies immediately. 

For more information on staying safe online, visit US-CERT (United States Computer Emergency Readiness Team) website.

If you become a victim, contact:

  • The fraud departments of the three major credit bureaus.
  • The creditors of any accounts that have been misused. 
  • The local police to file a report. 
  • The bank to cancel existing accounts held in your name and re-open new accounts with new passwords.

Valley Bank is committed to safeguarding our customers’ financial information. Maintaining our customers’ trust and confidence is top priority. To learn more about how we protect your information, please obtain a copy of our privacy policy. 

USA Patriot Act

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. In addition on legal entity accounts, we will require identification on beneficial owners and controlling person.

What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license and other identifying documents.

Regulation GG: Unlawful Internet Gambling Enforcement Act Notification

Pursuant to Federal Regulation GG, financial institutions are required to provide notification to all business clients to ensure compliance with the Unlawful Internet Gambling Enforcement Act. This is a general notification to all Valley Bank of Nevada business clients and does not reflect current activity on your account.

Regulation GG prohibits restricted transactions from being processed through any Valley Bank of Nevada account or relationship. A restricted transaction generally includes, but is no limited to, any transaction or transmittal of funds knowingly accepted by gambling businesses in connection with anyone participating in unlawful internet gambling.

By definition, unlawful internet gambling means to place, receive or otherwise knowingly transmit a bet or wager involving the internet that is unlawful under any applicable Federal or State law.

Site Disclaimer

This site is meant to give you an overview of the services we offer and does not contain every service available to you. For full information on these and all services we offer, including applicable disclosures and fees, please contact us.
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